Return & Refund Policy

Thank you for choosing Ethniv and www.ethniv.com.  We understand that sometimes a product may not fully meet your expectations. Below, we outline our policies for returns, refunds, and exchanges to ensure a straightforward and satisfying experience.

General Return Conditions

• All items must be returned within 30 days of the original purchase date, except for specific product categories noted below.
• Products must be in their original condition, with all tags, accessories, and packaging intact.
• Receipt or proof of purchase is required for processing returns, refunds, or exchanges.

Product Categories and Specific Policies

1. Electronics
   • Return within 14 days if unopened and in original packaging.
   • A 15% restocking fee applies to opened items unless defective.
2. Clothing and Accessories
   • Items must be returned within 30 days in unworn and unwashed condition with tags attached.
   • Non-returnable: swimwear, underwear, and customized items.
3. Home and Garden
   • Items must be returned within 30 days in unused condition and original packaging.
   • Non-returnable: perishable goods.
4. Health and Beauty
   • Return unopened items within 15 days.
   • Opened products are non-returnable unless defective.
5. Big-Box Items
   • Return within 15 days.
   • A 20% restocking fee applies, which is waived for defective items or errors on our part.
   • Customer covers return shipping costs unless the item is defective.
6. Digital Products
   • All sales are final. Refunds or exchanges are not supported unless the product is not as described.
7. Custom-Made Products
   • Non-returnable and non-refundable unless defective.

Non-Returnable Items

Personal Care and Hygiene

1. Personal grooming products (e.g., razors, hairbrushes)
2. Intimate apparel (e.g., underwear, lingerie)
3. Swimwear (if the hygiene strip has been removed)
4. Cosmetics (once opened)
5. Perfumes and Fragrances (once opened)
6. Toothbrushes
7. Deodorants (once opened)
8. Hair removal and shaving products (once opened)

Health and Safety

1. Medical products (e.g., bandages, first aid kits, compression garments)
2. Personalized health items (custom orthotics, hearing aids)
3. Nutritional supplements (once opened)
4. Prescription medications
5. Over-the-counter medications (once opened)
6. Sanitary products (e.g., menstrual cups, sanitary towels if opened)

Custom and Personalized Items

1. Custom-made items (tailored clothes, engraved jewelry)
2. Personalized gifts (e.g., custom mugs, personalized photo albums)
3. Special order items (products ordered specifically at the customer's request)

Digital and Electronic Media

1. Software (once activated or installed)
2. Video games (if the seal is broken)
3. CDs, DVDs, Vinyl records (once unwrapped)
4. Downloadable software and digital content

Perishable and Consumable Items

1. Food items and groceries
2. Flowers and live plants
3. Animal feed
4. Custom cakes and confectionery

Miscellaneous

1. Gift cards and prepaid cards
2. Newspapers and magazines
3. Hazardous materials (e.g., aerosols, flammable liquids)
4. Paint (once opened)
5. Ink cartridges (once opened)
6. Automotive oils and fluids (once opened)
7. Mattresses (once removed from packaging, depending on local laws and store policy)
8. Earrings and other body jewelry (for hygiene reasons)
9. Seasonal items (e.g., Christmas trees, holiday decorations after the season)

Clothing and Footwear

1. Hosiery and socks (once opened)
2. Hats and headwear (if hygiene seal is broken)

Babies and Children

1. Baby formula (once opened)
2. Diapers (if the package is opened)
3. Pacifiers and teething rings (once opened)

Exchange Options

• Exchanges are allowed within the same return period as refunds.
• Customers can exchange for a different size, color, or another item. Differences in price will be settled accordingly.

International Returns

• International returns must follow the same policy but are subject to additional shipping fees and applicable customs duties.

Handling Lost or Damaged Returns

• If a return is lost in transit or arrives damaged, contact customer service immediately to resolve the issue.

Seasonal or Promotional Returns

• During high-volume periods like holidays, return processing times may extend. Customers are advised to initiate returns early.

Gift Returns

• Items received as gifts can be returned for store credit. Proof of purchase is required.

Dispute Resolution

• For any disputes related to returns and refunds, please contact our dispute resolution department at [Contact Information].

Refund Processing

• Refunds are processed within 7-10 business days after we receive and inspect the returned item.
• A credit will automatically be applied to your original method of payment.

Shipping

• Return shipping costs are non-refundable. For defective items or our errors, a prepaid shipping label will be provided.

Environmental Considerations

• We encourage customers to use our reusable packaging for returns to support our sustainability efforts.

Changes to this Policy

• Ethniv Inc reserves the right to modify this policy at any time. Please review it frequently to stay informed of any changes.

Contact Us If you have any questions about our return and refund policy, please contact us at [email protected]